Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be returned as well as any item that is returned more than 30 days after delivery.
You can go directly to your account and initiate the return or exchange here:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will provide a return shipping label to you if desired for a shipping fee of $6.50 USD which will be deducted from the amount refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@saltsox.com.
Exchanges (if applicable)
We can exchange your item for a different size or color upon request. If you need to exchange for a different size or color of the same item, it must be in new, unused condition with original packaging. Send us an email at info@saltsox.com and send your item to: 2000 W Fulton St. STE F234 Chicago Illinois US 60612.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
A flat rate shipping fee of $5.00 is applied to all orders under $100. Shipping is free for orders over $100.
To return your product, you should mail your product to: 2000 W Fulton St. STE F234 Chicago Illinois US 60612
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will provide a return shipping label to you if desired for a shipping fee of $6.50 USD which will be deducted from the amount refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.